Refund policy
We offer a full refund within 14 days and the product must be returned unopened, clean and undamaged.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition, clean and undamaged.
How do I return?
- Email: info@ksbequine.com
- Enter your order number (order confirmation) and email address.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
Are there any charges for return?
- You are responsible for the return costs.
- Original shipping charges are non-refundable.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 14 working days.
